At RetentionTab, we want you to be completely satisfied with our service. This Refund Policy explains our policies regarding refunds and cancellations. Please read this policy carefully to understand your rights and obligations.
We offer a 14-day free trial for all new users. During this trial period, you can explore all features of our service without any charges. No credit card is required to start the trial. At the end of the trial period, you will need to subscribe to a paid plan to continue using the Service. If you do not wish to continue, simply do not subscribe, and you will not be charged.
RetentionTab offers monthly and annual subscription plans. When you subscribe to a paid plan, you will be charged immediately for the first billing period. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. All payments are processed securely through our payment processor, Paddle.
We offer a 30-day money-back guarantee for first-time subscribers. If you are not satisfied with our service within the first 30 days of your initial paid subscription, you may request a full refund. This guarantee applies only to your first payment and does not apply to renewal payments or additional services.
You may cancel your subscription at any time from your account settings. When you cancel, your subscription will remain active until the end of your current billing period, and you will continue to have access to all features until that time. You will not be charged for subsequent billing periods after cancellation.
Renewal payments are generally non-refundable. However, we may consider refund requests on a case-by-case basis in the following circumstances:
Refund requests for renewal payments must be made within 7 days of the charge. We review each request individually and reserve the right to approve or deny refunds at our discretion.
You may upgrade or downgrade your subscription plan at any time:
The following are non-refundable under any circumstances:
Once we approve your refund request, the refund will be processed within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account.
If your payment fails at renewal time, we will make several attempts to process the payment over the following days. If all payment attempts fail, your account will be suspended, and you will lose access to the Service. To reactivate your account, you will need to update your payment information and pay any outstanding amounts. No refunds will be provided for periods when your account was suspended due to failed payments.
We understand that special circumstances may arise. If you have an exceptional situation that does not fit within our standard refund policy, please contact us at [email protected]. We will review your case individually and work with you to find a fair solution.
If you have an issue with a charge, please contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving billing issues fairly and promptly. Initiating a chargeback without first contacting us may result in the immediate suspension of your account and may affect your ability to use our Service in the future.
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We will notify you of significant changes via email or through a prominent notice on our Service. Your continued use of RetentionTab after any modifications constitutes acceptance of the updated Refund Policy.
If you have any questions about this Refund Policy or wish to request a refund, please contact us: