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RetentionTab Privacy Policy

Last Updated: October 31, 2025

At RetentionTab, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Information You Provide to Us

We collect information you provide directly to us, including:

  • Account Information: When you register for an account, we collect your name, email address, company name, and password
  • Payment Information: When you subscribe to a paid plan, our payment processor (Paddle) collects your payment details. We do not store credit card information on our servers
  • Website Information: Your website URL, domain settings, and intermediate page configurations
  • Communications: When you contact us for support or feedback, we collect the information you provide

Information We Collect Automatically

When you use our Service, we automatically collect certain information:

  • Usage Data: Information about how you use our Service, including visitor statistics, bounce rates, session durations, and conversion metrics
  • Log Information: Server logs, IP addresses, browser type, operating system, referring/exit pages, and timestamps
  • Device Information: Information about the device you use to access our Service, including device type, unique device identifiers, and mobile network information
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and store certain information

End-User Data

When you install our script on your website, we collect limited data about your website visitors to provide our retention services, including referral sources, page views, and navigation patterns. We do not collect personally identifiable information about your website visitors unless necessary for the Service.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our Service
  • To process your transactions and manage your subscription
  • To send you technical notices, updates, security alerts, and support messages
  • To respond to your comments, questions, and customer service requests
  • To communicate with you about products, services, offers, and events
  • To monitor and analyze trends, usage, and activities in connection with our Service
  • To detect, prevent, and address technical issues and fraud
  • To personalize and improve your experience with our Service
  • To comply with legal obligations and enforce our Terms of Service

How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing (Paddle), hosting, analytics, and customer support
  • Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
  • Protection of Rights: To enforce our Terms of Service, protect our rights and property, and ensure the safety of our users and the public
  • With Your Consent: We may share information with your consent or at your direction

We do not sell your personal information to third parties. We may share aggregated or anonymized information that cannot reasonably be used to identify you.

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete your personal information within 90 days, except where we are required to retain it by law.

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information
  • Portability: Request a copy of your information in a portable format
  • Objection: Object to our processing of your information
  • Restriction: Request restriction of processing

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking

Most web browsers accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.

Email Communications

You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. Even if you opt out, we may still send you non-promotional emails, such as account notifications or updates about our Service.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy.

Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information.

Third-Party Services

Our Service may contain links to third-party websites or services that are not owned or controlled by RetentionTab. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Support: [email protected]
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